FAQ - Frequently Asked Questions

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iGlow Products

iGlow Lash Maximizer

What is the iGlow Lash Maximizer Serum? 

iGlow is the eyelash serum that actually keeps its promises, and is perfect for anyone dreaming about longer and fuller eyelashes! See what iGlow customers are sharing!

The serum adds nutrients and stimulate growth so your lashes can grow longer and stronger. Results usually appear within 3-8 weeks.

How do I use the lash serum?

The iGlow Lash Maximizer is to be applied daily until you have achieved the desired results. From there on you only need to apply the serum 2-3 times a week to maintain your lashes. Follow these simple steps:

  1. Remove makeup and cleanse your skin. Do not use an oil based makeup remover or cleanser, as the oil can prevent the serum from sinking into your skin, and it won’t be able to stimulate your hair follicles the way it should.
  2. Apply one thin stroke on each eyelid just like an eyeliner, but just above your lash line, so you don’t get it into your eyes. Watch how!
  3. Let the serum sink in and dry for a minute or two. Done! You can now carry on with your daily skin routine!

When will I see results?

Results may vary individually: Normal time for visible results on lashes are 3 to 8 weeks and on brows, 3-12 weeks, depending on your Lash Growth Cycle and your Brow Growth Cycle.

What happens if I stop using iGlow?

The effect is (unfortunately) not permanent and if you discontinue use the effect will diminish and your lashes and brows will over time grow to their natural length and form.

Lashes and brows naturally follow growth cycles which lasts for about 3-5 months. After a growth cycle, hairs naturally fall out, as the hair follicle starts to produce a new hair (E.G: on average, we shed 1-4 lashes per day). The serum gives the hair a boost when they’re in the growth phase of the growth cycle, so they grow faster and thicker. Read more about the Lash Growth Cycle and the Brow Growth Cycle.

Who can use the lash serum?

The iGlow Lash Serum is suitable for anyone who wants thicker, fuller, and longer lashes.

People who are allergic or have highly sensitive skin, are recommended to do a patch test before applying the serums. Try it on the thin skin on your arm, to see if you have a reaction.

If it turns out that you can’t use the serum, you can reach out to us and return it. We will of course issue a full refund.

For ethical reasons, the serums have not been tested on vulnerable groups, such as pregnant and breastfeeding women, people under the age of 18, or people going through chemotherapy. Therefore, we can't recommend it to these groups.

All ingredients are approved under strict regulations by the EU Cosmetic Directive and the FDA.

Can I use the lash serum on my lower lashes?

You can use the serum on your lower lashes. Apply it on clean and dry skin, just below the lash line. Let it sink in and dry for a minute or two before you put on creams, lotions, makeup etc. The serum that follows the applicator is enough for both upper and lower lashes.

Can I use the lash serum on my eyebrows?

The lash serum can be used on eyebrows, but we can not guarantee that you will get the same result as when using the eyebrow serum on eyebrows.

The lash and brow serum has the same active ingredients, but the growth cycle of lashes and brows is different and the serums are therefore formulated differently. We therefore recommend using the serum that is designed to the area you want to improve.

Can I use the brow serum on my eyelashes?

The lash and brow serum has the same active ingredients, but the growth cycle of lashes and brows is different and the serums are therefore formulated differently. We therefore recommend using the serum that is designed to the area you want to improve.

The brow serum also has a wider brush than the lash serum and this would make it difficult to apply correctly if you were to use it on the lasheline. The lash serum can be used on eyebrows, but we can not guarantee that you will get the same result as when using the eyebrow serum on eyebrows.

Can I use the lash serum while wearing extensions?

Yes, you can. Our serum doesn't contain any oils, so you can use it with extensions* to strenghten your natural lashes.

*Remember to follow your Beauty practitioner`s instructions on how to care for the extensions the first 24 hours.

Can I use the lash serum if I have had a lash lift?

Yes! The serum do not contain oils or any ingredients that can interfere with the lash lift.* However, many of our customers experience a natural lift and curl as the lashes grow longer and stronger so you might not need to do a lash lift anymore.

*Remember to follow your Beauty practitioner`s aftercare instructions.

Can I tint my lashes while using iGlow?

Yes! You can tint your lashes as usual, it will not interfere with the effect. However, many of our customers experience that the lashes become darker as they grow stronger so you might not need to tint them anymore.

Can I have a sample before purchasing?

Unfortunately we do not offer samples of our serums, for the simple reason that one bottle only contains a few milliliters (ml). This tiny amount is enough for 3-5 months use and a sample would almost be impossible to produce.

Are there any negative side effects?

The iGlow serums will increase the bloodstream to the areas which they have been applied to. If you apply more than the recommended amount, you can experience some redness caused by the increased bloodstream. This should disappear within a few days. If it doesn’t disappear, we recommend that you take a short break before you try again. Please contact our customer service if you have any questions.

Remember to always apply only one thin stroke of the lash serum on each eyelid and one stroke of the eyebrow serum above or below your eyebrows.

Always apply on clean and dry skin. Please note that there is no reason to apply more serum than the recommended amount, as this will not make your lashes grow any faster.

We also recommend that you do a patch test on the thin skin on your arm, before applying the iGlow serums to your lashes or brows for the first time. This is a precaution to make sure you are not allergic or sensitive to any of the ingredients.

The iGlow serums are developed to be as gentle as possible and have a PH value close to water. They are dermatologically and ophthalmologically tested and have been defined in clinical trials as non-irritating.

How long does one bottle last and what`s the shelf life?

The iGlow Lash Maximizer contains 3 ml which should last 3-5 months with normal use.
Shelf life: 24 months before opened. 6 months after opened.

What are the ingredients in the iGlow Lash Maximizer Serum?

Aqua, Glycerin, Panthenol, Sodium Citrate, Leuconostoc/radish Root Ferment Filtrate Alanine, Alcohol, Arctostaphylos Uva Ursi Leaf Extract, Arginine, Aspartic Acid, Calcium Gluconate, Caprylyl Glycol, Chamomilla Recutita Flower Extract, Ethylhexylglycerin, Gluconolactone, Glycine, Hexylene Glycol, Histidine, Hydrolyzed Glycosaminoglycans, Hydrolyzed Yeast Extract, Hydroxyethylcellulose, Isoleucine, Isopropyl Cloprostenate, Magnesium Ascorbyl Phosphate, Panax Ginseng Root Extract, Pca, Phenylalanine, Polysorbate 20, Proline, Propylene Glycol, Serine, Sodium Hyaluronate, Sodium Lactate, Sodium Pca, Threonine, Tocopheryl Acetate, Triethanolamine, Valine, Vitis Vinifera Seed Extract, Phenoxyethanol, Sodium Benzoate, Sodium Metabisulfitee.

All ingredients are approved under strict regulations by the EU Cosmetic Directive and the FDA.

Do the iGlow serums contain prostaglandins?

One of the active ingredients in our serum is isopropyl Cloprostenate (IC) which is a prostaglandin analogue.

All ingredients used in the iGlow serums are thoroughly tested and approved by EU legislation to be used in cosmetic products. Their safety in this formula has been evaluated and confirmed.

IC can be found in the EU cosmetic ingredients database as an ingredient that can be used in cosmetics. Its function is to condition the hair. We are utilizing this conditioning action to support natural lash and eyebrow growth.

Unwanted side effects of prostaglandin analogues are usually reported in studies where higher concentrations of medically used prostaglandin analogues are present in a medicinal solution, that are repeatedly in direct contact with the eye. Such as medical versions of eye drops.

In case you get the iGlow serum in direct contact with the eye(s), it’s always recommended as a safety precaution to wash it off with clean water to avoid any kind of unpredictable and undesired impact and eye irritation.

Do the iGlow serums contain hormones?

Our products do not contain hormones.

It’s often referred that prostaglandins have hormone-like effects which can cause a misunderstanding that they would be actual hormones. This only means that prostaglandins influence reactions in the body when they’re present. In our formula, this also means that the active ingredient acts only locally on the area where the product has been used and supports the hair growth with its conditioning effect.

All ingredients used in iGlow have been accepted by EU legislation to be used in a cosmetic product. Their safety in this formula has been evaluated and confirmed.

Do you test on animals?

No. iGlow products are not tested on animals. We care deeply about animal welfare ❤️

Are the iGlow serums Vegan?

Yes ❤️

My friend received a new iGlow Lash Maximizer Serum for free. Can I also get one?

We are always thrilled to receive customer photos that document the effect of the iGlow serums, and we're happy to send you your next serum for free, if we can use the content in our marketing and social media.

Examples of material we can use:

- Clear, high-quality photos of your lashes or brows before & after using iGlow – preferably from the same angle and same eye.

- Customer photos with the iGlow product in the picture.

- Short videos (20 -60 seconds is plenty) in which you tell a little about your experience with iGlow, or simply explain how to use the product. Feel free to do this in your native language!

All photos should be clear, high-quality and unedited, without filters and without text.

If you can contribute with content that meets these requirements, we'll be happy to send you a new serum completely free of charge!

You can send your pictures and videos to iglowlashes@iglow.me.

To contain better quality, we recommend to send videos files with WeTransfer.

iGlow Brow Maximizer

What is the iGlow Brow Maximizer?

iGlow is the eyebrow serum that actually keeps its promises, and is perfect for anyone dreaming about fuller and darker brows! See what iGlow customers are sharing!

The serum adds nutrients and stimulate growth so your brows can grow stronger and fuller. The results usually appear after 3 to 12 weeks.

How do I use the brow serum?

The iGlow Brow Maximizer is to be twice a day until you have achieved the desired results. From there on you only need to apply the serum 2-3 times a week to maintain your brows. Follow these simple steps:

  1. Remove makeup and cleanse your skin. Do not use an oil based makeup remover or cleanser, as the oil can prevent the serum from sinking into your skin, and it won’t be able to stimulate your hair follicles the way it should.
  2. Apply one thin stroke above or below your eyebrows, and on any hairless areas. Watch how!
  3. Let the serum sink in and dry for a minute or two. Done! You can now carry on with your daily skin routine!

 

When will I see results?

Results may vary individually: Normal time for visible results on lashes are 3 to 8 weeks and on brows, 3-12 weeks, depending on your Lash Growth Cycle and your Brow Growth Cycle.

What happens if I stop using the iGlow?

The effect is (unfortunately) not permanent and if you discontinue use the effect will diminish and your brows will over time grow to their natural form.

Lashes and brows naturally follow growth cycles which lasts for about 3-5 months. After a growth cycle, hairs naturally fall out, as the hair follicle starts to produce a new hair (E.G: on average, we shed 1-4 lashes per day). The serum gives the hair a boost when they’re in the growth phase of the growth cycle, so they grow faster and thicker. Read more about the Brow Growth Cycle.

Who can use the brow serum?

The iGlow Brow Serum is suitable for anyone who wants thicker, fuller brows.

People who are allergic or have highly sensitive skin, are recommended to do a patch test before applying the serums. Try it on the thin skin on your arm, to see if you have a reaction.

If it turns out that you can’t use the serum, you can reach out to us and return it. We will of course issue a full refund.

For ethical reasons, the serums have not been tested on vulnerable groups, such as pregnant and breastfeeding women, people under the age of 18, or people going through chemotherapy. Therefore, we can't recommend it to these groups.

All ingredients are approved under strict regulations by the EU Cosmetic Directive and the FDA.

Can I use the brow serum on my eyelashes?

The lash and brow serum has the same active ingredients, but the growth cycle of lashes and brows is different and the serums are therefore formulated differently. We therefore recommend using the serum that is designed to the area you want to improve.

The brow serum also has a wider brush than the lash serum and this would make it difficult to apply correctly if you were to use it on the lasheline. The lash serum can be used on eyebrows, but we can not guarantee that you will get the same result as when using the eyebrow serum on eyebrows.

Can I use the lash serum on my eyebrows?

The lash serum can be used on eyebrows, but we can not guarantee that you will get the same result as when using the eyebrow serum on eyebrows.

The lash and brow serum has the same active ingredients, but the growth cycle of lashes and brows is different and the serums are therefore formulated differently. We therefore recommend using the serum that is designed to the area you want to improve.

Can I use the brow serum if I have had a brow lamination?

Yes! The serum do not contain oils or any ingredients that can interfere with the brow lamination.*

*Remember to follow your Beauty practitioner`s aftercare instructions.

Can I use the brow serum if I have had microblading?

The brow serum should not affect the effect of microblading*. However, as the microblading treatment pierce the skin you should wait until the skin is completely healed before you start using the serum.

*Remember to follow your Beauty practitioner`s aftercare instructions.

Can I tint my brows while using iGlow?

Yes! You can tint your brows as usual, it will not interfere with the effect. However, many of our customers experience that the brows become darker as they grow stronger so you might not need to tint them anymore.

Can I have a sample before purchasing?

Unfortunately we do not offer samples of our serums, for the simple reason that one bottle only contains a few milliliters (ml). This tiny amount is enough for 3-5 months use and a sample would almost be impossible to produce.

Are there any negative side effects?

The iGlow serums will increase the bloodstream to the areas which they have been applied to. If you apply more than the recommended amount, you can experience some redness caused by the increased bloodstream. This should disappear within a few days. If it doesn’t disappear, we recommend that you take a short break before you try again. Please contact our customer service if you have any questions.

Remember to always apply only one thin stroke of the lash serum on each eyelid and one stroke of the eyebrow serum above or below your eyebrows.

Always apply on clean and dry skin. Please note that there is no reason to apply more serum than the recommended amount, as this will not make your lashes and brows grow any faster.

We also recommend that you do a patch test on the thin skin on your arm, before applying the iGlow serums to your lashes or brows for the first time. This is a precaution to make sure you are not allergic or sensitive to any of the ingredients.

The iGlow serums are developed to be as gentle as possible and have a PH value close to water. They are dermatologically and ophthalmologically tested and have been defined in clinical trials as non-irritating.

How long does one bottle last and what`s the shelf life?

The iGlow Brow Maximizer contains 4 ml which should last 3-5 months with normal use.
Shelf life: 24 months before opened. 6 months after opening.

What are the ingredients in the iGlow Brow Maximizer Serum?

Aqua, Glycerin, Panthenol, Sodium Citrate, Leuconostoc/radish Root Ferment Filtrate Alanine, Alcohol, Arctostaphylos Uva Ursi Leaf Extract, Arginine, Aspartic Acid, Calcium Gluconate, Caprylyl Glycol, Chamomilla Recutita Flower Extract, Ethylhexylglycerin, Gluconolactone, Glycine, Hexylene Glycol, Histidine, Hydrolyzed Glycosaminoglycans, Hydrolyzed Yeast Extract, Hydroxyethylcellulose, Isoleucine, Isopropyl Cloprostenate, Magnesium Ascorbyl Phosphate, Panax Ginseng Root Extract, Pca, Phenylalanine, Polysorbate 20, Proline, Propylene Glycol, Serine, Sodium Hyaluronate, Sodium Lactate, Sodium Pca, Threonine, Tocopheryl Acetate, Triethanolamine, Valine, Vitis Vinifera Seed Extract, Phenoxyethanol, Sodium Benzoate, Sodium Metabisulfite.

All ingredients are approved under strict regulations by the EU Cosmetic Directive and the FDA.

Do the iGlow serums contain prostaglandins?

One of the active ingredients in our serums is isopropyl Cloprostenate (IC) which is a prostaglandin analogue.

All ingredients used in the iGlow serums for lashes and brows are thoroughly tested and approved by EU legislation to be used in cosmetic products. Their safety in this formula has been evaluated and confirmed.

IC can be found in the EU cosmetic ingredients database as an ingredient that can be used in cosmetics. Its function is to condition the hair. We are utilizing this conditioning action to support natural lash and eyebrow growth.

Unwanted side effects of prostaglandin analogues are usually reported in studies where higher concentrations of medically used prostaglandin analogues are present in a medicinal solution, that are repeatedly in direct contact with the eye. Such as medical versions of eye drops.

In case you get the iGlow serum in direct contact with the eye(s), it’s always recommended as a safety precaution to wash it off with clean water to avoid any kind of unpredictable and undesired impact and eye irritation.

Do the iGlow serums contain hormones?

Our products do not contain hormones.

It’s often referred that prostaglandins have hormone-like effects which can cause a misunderstanding that they would be actual hormones. This only means that prostaglandins influence reactions in the body when they’re present. In our formula, this also means that the active ingredient acts only locally on the area where the product has been used and supports the hair growth with its conditioning effect.

All ingredients used in iGlow have been accepted by EU legislation to be used in a cosmetic product. Their safety in this formula has been evaluated and confirmed.

Do you test on animals?

No. iGlow products are not tested on animals. We care deeply about animal welfare ❤️

Are the iGlow Serums Vegan?

Yes ❤️

My friend received a new iGlow Brow Maximizer Serum for free. Can I also get one?

We are always thrilled to receive customer photos that document the effect of the iGlow serums, and we're happy to send you your next serum for free, if we can use the content in our marketing and social media.

Examples of material we can use:

- Clear, high-quality photos of your lashes or brows before & after using iGlow – preferably from the same angle and same eye.

- Customer photos with the iGlow product in the picture.

- Short videos (20 -60 seconds is plenty) in which you tell a little about your experience with iGlow, or simply explain how to use the product. Feel free to do this in your native language!

All photos should be clear, high-quality and unedited, without filters and without text.

If you can contribute with content that meets these requirements, we'll be happy to send you a new serum completely free of charge!

You can send your pictures and videos to iglowlashes@iglow.me.

To contain better quality, we recommend to send videos files with WeTransfer.

iGlow Brow Pen

What is the iGlow Brow Pen? 

Waterproof brow pen from iGlow with microblade effect that allows you to fill in and shape the brows to the utmost perfection!

Is the pen waterproof?

Yes! Waterproof and long lasting.

Is the pen Vegan?

Yes!

Do you test on animals?

No. iGlow products are not tested on animals. We care deeply about animal welfare ❤️

What are the ingredients in the iGlow Brow Pen? 

Aqua, Styrene/Acrylates Copolymer, Butylene Glycol, Phenoxyetanol, Xanthan Gum, CI 77266

iGlow Boar Bristle Brush

What is the iGlow Boar Bristle Brush?

Exclusive hairbrush from iGlow with benefits for both hair and scalp! The combination of real wild boar bristles and nylon of the highest quality glides through the hair and detangles your locks in a gentle but effective way.

How do you clean your brush?

How often you should clean your brush really depends on the types of product you use and how often you use your brush. If you don`t use a lot of product cleaning the brush every 2 to 3 weeks is perfect.

  1. Remove all hair.
  2. Fill a bowl with warm water and add a few drops of gentle shampoo. Swirl the head of the brush around to create foam.  
  3. Add a few drops of the gentle shampo to the bristles and use a soft toothbrush to scrub the bristles and the base cushion.
  4. Rinse the brush by swirling it around in a bowl of clean water.

Which size are the brushes?

XL
Length: 24,5 cm
Width: 8 cm
Height bristles: 3 cm

L
Length: 22,5 cm
Width: 7 cm
Height bristles: 3 cm

Mini
Length: 14,5 cm
Width: 5,5 cm
Height bristles: 2,5 cm

Are the brushes Vegan?

No.

What is the brushes made of?

Brush: Real wild boar bristle and high quality nylon
Handle: FSC-labeled bamboo
Cushion: Natural rubber

iGlow Slanted Tweezer

What are the benefits of the iGlow Slanted Tweezer? 

The slanted tweezers from iGlow are specially designed and shaped to pluck even the tiniest hairs. Every single tweezer is handmade and felted for high quality precision.

How do I clean the tweezers?

After use the tweezers should be cleaned to keep them sanitary and ready for use.

  1. Remove any visible stains and plucked hairs by gently gripping a clean cloth with the tweezers and pull back slightly when the tweezers are still closed. Repeat a few times.
  2. Wipe down the tweezers with some rubbing alcohol using a clean cloth or cotton pad.

What is the tweezers made of? 

High quality stainless steel.

iGlow Hydrogel Eye Patch

What is the iGlow Hydrogel Eye Patch?

Under eye gel patches that provides an instant moisture boost and leaves the skin feeling hydrated, smooth and glowing!

How do I use the patches?

  1. Use enclosed spatula to gently lift and separate a delicate gel patch.
  2. Apply onto clean, dry under-eye area. Leave on for 10-20 minutes.
  3. Discard after use and gently pat the remaining serum into the skin.

What are the main ingredients and what do they do?

Ultimate Firming Hydrogel Eye Patches from iGlow infused with carefully selected ingredients containing anti-aging properties, like Vitamin-E, Algea and Caffeine that helps reduce fine lines, dark circles and puffiness.

Allantoin: An active ingredient that adds moisture and relieves the skin. Stimulates skin renewal and also provides an soothing effect.
Caffeine: An antioxidant that protects the skin from damage caused by free radicals. It is also known to improve skin circulation and is therefore an vital ingredient for reducing under-eye puffiness. Caffeine helps condition the skin for vitality and elasticity.
Arginine: A natural moisturizing ingredient that is known for its anti-aging effects and also reduces the appearance of fine lines and wrinkles. Arginine keeps the skin firm, full and smooth. In addition, it hydrates dry skin and restores moisture.
Adenosine:Promotes the skin's collagen production, increases skin elasticity and reduces the appearance of wrinkles by giving energy to the skin's surface.
Vitamin-E (Tocopherol): Adds important nutrients to the skin and helps to improve visible signs of aging. An antioxidant with anti-inflammatory properties that protects skin cells from damage and aids the skin`s natural barrier and prevent dehydration of the skin.
Hydrolyzed Extensin: An Amino Acid Peptide that helps skin conditioning, elasticity and brightening.
Chlorella Vulgaris Extract: An extract of algea that is loaded with amino acids that can increase skinfirmess and elasticity, as well as encouraging the production of collagen. Helps hydrate and vitalize skin.

What are the ingredients?

Water, Glycerin, Butylene Glycol, Glucomannan, Carrageenan, Ceratonia Siliqua (Carob) Gum, Cyamopsis Tetragonoloba (Guar) Gum, Ethyl Hexanediol, Pinus Sylvestris Leaf Extract, Pentylene Glycol, Propanediol, Sucrose, Polyglyceryl-10 Laurate, Gellan Gum, Chlorphenesin, Caffeine, Allantoin, Hexylene Glycol, Illicium Verum (Anise) Fruit Extract, 1,2-Hexanediol, Mica, Ethylhexylglycerin, Dipotassium Glycyrrhizate, Caprylyl Glycol, Hydroxyacetophenone, Titanium Dioxide, Sodium Phytate, Calcium Chloride, Arginine, Adenosine, Chlorella Vulgaris Extract, CI 77491, Tocopherol, Tin Oxide, Hydrolyzed Extensin, Sophora Angustifolia Root Extract, Saururus Chinensis Leaf/Root Extract, Poncirus Trifoliata Fruit Extract, Cinnamomum Cassia Bark Extract

Who can use the patches?

Ultimate Firming Under Eye Patches are suitable for all skintypes, even sensitive.

iGlow Silk Pillowcases

What are the benefits of a silk pillowcase?

  1. Natural hypoallergenic
  2. Temperature regulating
  3. Does not absorb serums and creams, like cotton does
  4. Does not absorb moisture, like cotton does.
  5. Minimizes friction against skin that gives sleep marks
  6. Minimizes harmful friction against the hair
  7. The silk feels luxurious and comfortable against the skin

Which size are the silk pillowcases?

Measurements: 50 x 70 cm

How do you wash the silk pillowcases?

We recommend hand washing, but it can be machine washed as long as you follow the instructions carefully:

  • Wash inside out
  • Gentle detergent on delicate washing program (silk/wool/delicates). Up to 30 degrees celsius
  • Laundry bag recommended for extra gentle washing
  • Do not bleach
  • Do not wring
  • Do not tumble dry
  • Can be ironed at low/cold temperatures. We recommend that the silk pillow case is still a little damp, if ironed

Are the silk pillowcase Vegan?

No. The pillowcases are made of 100% real mulberry silk, which is a natural fiber produced by silk worms as a material for their nests and cocoons. The protein fiber produced by silk worms can be woven into textiles.

iGlow Silk Sleep Mask

What are the benefits of a silk sleep mask?

  1. Natural hypoallergenic
  2. Improves sleep quality as they blocks light and distractions
  3. Filled with silk fibers to make it super soft
  4. Minimizes friction against skin that gives sleep marks
  5. Does not absorb serums and creams
  6. Does not absorb moisture
  7. The silk feels luxurious and comfortable against the skin

Which size are the silk sleep masks?

One Size.

How do you wash the silk masks?

We recommend hand washing, but it can be machine washed as long as you follow the instructions carefully:

• Gentle detergent on delicate washing program (silk/wool/delicates). Up to 30 degrees celsius.
• Laundry bag recommended for extra gentle washing.
• Do not bleach.
• Do not wring.
• Do not tumble dry.
• Can be ironed at low/cold temperatures. We recommend that the sleep mask is still a little damp, if ironed.

Are the silk sleep masks Vegan?

No. The sleep masks are made of 100% real mulberry silk, which is a natural fiber produced by silk worms as a material for their nests and cocoons. The protein fiber produced by silk worms can be woven into textiles.

iGlow Cosmetic Bags

What is the iGlow Cosmetic Bag?

The perfect makeup bag!

How do you clean the makeup bag?

Wipe with a damp cloth.

Which size are the makeup bags?

20 x 10 x 7 cm

Are the makeup bags Vegan?

Yes! Made of 100% PU.

What is the makeup bags made of?

Material: 100% PU.


Customer care

Return & Exchange Policy

Return Policy 

If you are experiencing any issues with an iGlow Product or have questions please send an email to post@iglow.me Please provide your order number and a description of the issue – and include pictures if the product is damaged. This will help us collect the information we need to help you as fast as possible.

Exchange Policy

If you regret your purchase you may return the item(s).* To be eligible for a refund item(s) must be returned in a re-sellable and be in un-used condition. *Any seal must not be broken*. Please include your order number and contact information in the return package.

Our return address is as following:

iGlow Cosmetics AS
Sandviksveien 163A
5035 Bergen
NORWAY

 

Once we have received and inspected the returned items we will issue a refund of the original payment as long as the return criteria is fulfilled. You will receive a confirmation by email when your return is final.

*The rules on returning liquid content differs from country to country. Please reach out to post@iglow.me if you are experiencing any issues with returning it from your country. Return shipping costs will not be refunded in addition to the refund issued for the products.

Money-back guarantee

We trust our serums and therefore offer an iGlow money-back guarantee.

We want you to feel safe and have a great experience with the iGlow serums. If you're not happy with your results – neither are we.

If you haven't achieved any results after using our lash and brow serums – please don't hesitate to reach out. We will of course offer to provide you with advice on how to get the most out of your serum at first. We'll also offer to issue a full refund if following our advice for some reason doesn't help.

Payments & Refund

Which payment methods to you offer?

iGlow offers payment with PayPal, debit card and credit card.

When can I expect my refund?

You will receive a notification from PayPal once we have issued the refund. Click here for additional information from PayPal in regards of refunds.

Do I need to pay in Euros?

The transaction will be made in Euros. Currency conversion occurs at the time of the transaction and the currency rate that is used is always the rate at the time of the transaction.

Customer Service

I didn't get a reply to the e-mail I sent you

We love helping our customers and we will review any requests as soon as possible, and you should normally excpect a reply from our lovely customer service team within 1-2 business days. Remember to check your spam folder, as emails sometimes can end up there.

What is the status on my order?

You will always receive a confirmation email when the order is registered. Please check you spam folder!

When the order has been processed and dispatched from our warehouse you will receive a new shipping confirmation with tracking link included.

How can I track my package?

There will be a tracking link included in the shipping confirmation. When the package has arrived in the destination country the barcode will usually be trackable at your local postal service.

Visit Deutsche Post`s tracking site and add your tracking number to find out which carrier that delivers in your country. Hit "Tracking website of the country of destination" to be redirected to your local carrier.

When will my package be delivered? 

All orders will be processed and shipped as soon as possible and usually within 1-2 business days.

The estimated delivery times are:

  • Europe, EU countries: 3-6 business days
  • Europe, non-EU countries: 5-14 business days
  • Countries outside Europe: 7-14 business days*

*Delivery to Australia and New Zealand may take up to 40 business days.

Do I need to pay any taxes or fees?

Our main office is in Norway but we ship our international orders from within the EU (Luxembourg).

  • If your country is a member of the EU there will be no extra costs or customs.
  • For non-EU countries or countries located outside of Europe local customs or fees may apply.

What do I do if I received the wrong item?

If you are experiencing any issues with an iGlow Product or have questions please send an e-mail to post@iglow.me Please provide your order number and a description of the issue – and include pictures if the product is damaged. This will help us collect the information we need to help you as fast as possible.

Stockist

Do you wish to become a stockist of the iGlow serums? We're always looking for resellers to partner up with, all over the world. Salons, spas, cliniques, etc.

Send a request to sales@iglow.me including your business details and we will get back to you as soon as possible!

Collaboration

Please send an email to collab@iglow.me where you include your SOME platforms and also write a little bit about how you would like to contribute.

We are so fortunate to receive many requests about collaborations and we are greatful for all of them, but it also means that our response time is a bit longer than we would like it to be. Be patient and you will receive a reply from our marketing team 💕