iGlow FAQ

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iGlow Products:

Frequently asked questions about the iGlow Lash and Brow Maximizer

What is the iGlow Lash Maximizer?

The iGlow Lash Maximizer is a lash serum that gives you healthy, natural and longer lashes. Within 3-8 weeks you can say goodbye to lash extensions, fake eyelashes, and even mascara.

High-quality ingredients, carefully selected that will give you the results that you have been dreaming of for years. The iGlow serums are vegan and cruelty free.

What is the iGlow Brow Maximizer?

The iGlow Brow Maximizer is an eyebrow serum which reshapes and strengthens your over-plucked, sparse and weaker eyebrows. Get fuller and darker brows within 3-12 weeks.

High-quality ingredients carefully selected that will give you the results that you have been craving for years. The iGlow serums are vegan and cruelty free.

How to use the iGlow Lash Maximizer

Remove all makeup and make sure skin is clean and dry. Apply the serum just above the lash line (1-3 mm), so you don’t get it into your eyes. Apply one thin stroke on each eyelid. It will sink into your skin and stimulate your hair follicles.

The amount that follows the applicator from the tube is plenty enough for both eyelids. Let the serum dry for a minute or two while you brush your teeth or do a little dance, before you put on any makeup, creams and lotion. Read more and watch short video on how to use the iGlow serums.

How to use the iGlow Brow Maximizer?

Remove all makeup and make sure your skin is clean and dry. Apply one thin stroke on each eyebrow. It will sink into your skin and stimulate your hair follicles and make them grow stronger than ever. Let it dry for a minute or two while you sing your happy song, before you put on any makeup, creams, and lotion. Read more and watch short video on how to use the iGlow serums.

How long does one lash serum last?

One lash serum should last you approximately 3-5 months with normal daily use. One thin stroke on each eyelid per day is enough. When you have achieved the desired length, you only have to apply 2-4 times a week to maintain your lashes.

How long does one brow serum last?

One brow serum should last you approximately 3-5 months with normal daily use. Apply twice a day above or below brows, and on hairless areas. When you have achieved the desired results, you can apply 2-4 times a week to maintain your fuller and darker brows.

When will I see results?

The results normally appear within 3-8 weeks. It varies from person to person, and some will see results already after one week, but most people within six weeks. A few have to wait for as much as 8-12 weeks, depending on which phase of the growth cycle your lashes or brows were in when you started using the serum.

We have a money back guarantee, in case you for some reason shouldn’t get results. However, we always recommend to hang in there and keep using the serum, even if you haven't seen results after 8-12 weeks. Remember, patience is a virtue also when it comes to growing the most beautiful brows and lashes.

 

What happens if I stop using iGlow?

The effect lash and brow serums is not permanent. Lashes and brows naturally follow growth cycles which lasts for about 3-5 months. After a growth cycle, hairs naturally fall out, as the hair follicle starts to produce a new hair (E.G: on average, we shed 1-4 lashes per day).

The serum gives the hair a boost when they’re in the growth phase of the growth cycle, so they grow faster and thicker.

When you stop using the serum and the hair growth cycle has run its course, they will eventually shed and grow back to their normal length.

 

Can I use the lash serum on my lower lashes?

You can use the serum on your lower lashes. Apply it on clean and dry skin, just below the lash line (1-3 mm). Let it sink in and dry for a minute or two before you put on creams, lotions, makeup etc. The serum that follows the applicator is enough for both upper and lower lashes.

Can I use the serum while wearing extensions?

Yes, you can. Our serum doesn't contain any oils, so you can use it with extensions. You only need to apply one thin stroke on each eyelid per day. Apply on clean and dry skin, 1-3 mm above the lash line, so it can sink in and stimulate your hair follicles.

Who can use the iGlow Lash and Brow Serums?

The iGlow serums are suitable for anyone who wants thicker, fuller, and longer lashes and/or brows.

People who are allergic or have highly sensitive skin, are recommended to do a patch test before applying the serums. Try it on the thin skin on your arm, to see if you have a reaction.

All ingredients are approved under strict regulations by the EU Cosmetic Directive and the FDA. If it turns out that you can’t use the serum, you can reach out to us and return it. We will of course issue a full refund.

For ethical reasons, the serums have not been tested on vulnerable groups, such as pregnant and breastfeeding women, people under the age of 18, or people going through chemotherapy. Therefore, we can't recommend it to these groups.

All ingredients are approved under strict regulations by the EU Cosmetic Directive and the FDA.

Are there any side effects from the iGlow serums?

The iGlow serums will increase the bloodstream to the areas which they have been applied to. If you apply more than the recommended amount, you can experience some redness caused by the increased bloodstream. This should disappear within a few days. If it doesn’t disappear, we recommend that you take a short break before you try again. Please contact our customer service if you have any questions.

Remember to always apply only one thin stroke of the lash serum on each eyelid and one stroke of the eyebrow serum above or below your eyebrows.

Always apply on clean and dry skin. Please note that there is no reason to apply more serum than the recommended amount, as this will not make your lashes and brows grow any faster.

We also recommend that you do a patch test on the thin skin on your arm, before applying the iGlow serums to your lashes or brows for the first time. This is a precaution to make sure you are not allergic or sensitive to any of the ingredients.

The iGlow serums are developed to be as gentle as possible and have a PH value close to water. They are dermatologically and ophthalmologically tested and have been defined in clinical trials as non-irritating.

Please, reach out➚ if you have any questions.

What ingredients do iGlow serums contain?

The iGlow serums contain the following ingredients:

Aqua, Glycerin, Panthenol, Sodium Citrate, Leuconostoc/radish Root Ferment Filtrate Alanine, Alcohol, Arctostaphylos Uva Ursi Leaf Extract, Arginine, Aspartic Acid, Calcium Gluconate, Caprylyl Glycol, Chamomilla Recutita Flower Extract, Ethylhexylglycerin, Gluconolactone, Glycine, Hexylene Glycol, Histidine, Hydrolyzed Glycosaminoglycans, Hydrolyzed Yeast Extract, Hydroxyethylcellulose, Isoleucine, Isopropyl Cloprostenate, Magnesium Ascorbyl Phosphate, Panax Ginseng Root Extract, Pca, Phenylalanine, Polysorbate 20, Proline, Propylene Glycol, Serine, Sodium Hyaluronate, Sodium Lactate, Sodium Pca, Threonine, Tocopheryl Acetate, Triethanolamine, Valine, Vitis Vinifera Seed Extract, Phenoxyethanol, Sodium Benzoate, Sodium Metabisulfitee

Does iGlow serums contain prostaglandins?

One of our active ingredients is isopropyl Cloprostenate (IC) which is a prostaglandin analogue.

All ingredients used in the iGlow serums for lashes and brows are approved by EU legislation to be used in cosmetic products. Their safety in this formula has been evaluated and confirmed.

IC can be found in the EU cosmetic ingredients database as an ingredient that can be used in cosmetics. Its function is to condition the hair. We are utilizing this conditioning action to support natural lash and eyebrow growth.

Unwanted side effects of prostaglandin analogues usually are only reported in studies where higher concentrations of medically used prostaglandin analogues are present in a medicinal solution, that are repeatedly in direct contact with the eye. Such as medical versions of eye drops.

In case you get the iGlow serum in direct contact with the eye(s), it’s always recommended as a safety precaution to wash it off with clean water to avoid any kind of unpredictable and undesired impact and eye irritation.

Does iGlow serums contain hormones?

Our products do not contain hormones.

It’s often referred that prostaglandins have hormone-like effects which can cause a misunderstanding that they would be actual hormones. This only means that prostaglandins influence reactions in the body when they’re present. In our formula, this also means that the active ingredient acts only locally on the area where the product has been used and supports the hair growth with its conditioning effect.

All ingredients used in iGlow have been accepted by EU legislation to be used in a cosmetic product. Their safety in this formula has been evaluated and confirmed.

Do you test on animals?

iGlow products are not tested on animals. The iGlow serums are vegan and cruelty free.

What's the shelf life on iGlow Lash and brow serum?

The shelf life on the iGlow serums is 2 years unopened, and 6 months after it has been opened.

Frequently asked questions about the iGlow Brow Pen

What is the iGlow Lash Maximizer?

The iGlow Lash Maximizer is a lash serum that gives you healthy, natural and longer lashes. Within weeks you can say goodbye to lash extensions, fake eyelashes, and even mascara.

High-quality ingredients, carefully selected that would give you the results that you have been craving for years. The serum is also vegan and cruelty free.

What is the iGlow Brow Maximizer?

iGlow eyebrow serum reshapes and strengthens your over-plucked, sparse and weak eyebrows. Within weeks you could say goodbye to lash extensions, fake eyelashes, and even mascara.

High-quality ingredients carefully selected that would give you the results that you have been craving for years. The serum is alss vegan and cruelty free.

Will you refund the shipping charges on my parcel?

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What do I do if the Gift Voucher I bought hasn't arrived?

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Why is the website product code different to my delivery note?

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Frequently asked questions about the iGlow Silk Pillowcases

Which size are the pillowcases?

iGlow eyelash serum gives you healthy, natural and long lashes. Within weeks you could say goodbye to lash extensions, fake eyelashes, and even mascara.

High-quality ingredients, carefully selected that would give you the results that you have been craving for years. The serum is also vegan and cruelty free.

How do you wash the pillowcases?

iGlow eyebrow serum reshapes and strengthens your over-plucked, sparse and weak eyebrows. Within weeks you could say goodbye to lash extensions, fake eyelashes, and even mascara.

High-quality ingredients carefully selected that would give you the results that you have been craving for years. The serum is alss vegan and cruelty free.

Payments

Which payment methods to you offer?

iGlow offers payment with PayPal, debit card and credit card.

Return Policy

What is your return policy?

If you wish to return your product(s):

1) Please start by sending an e-mail to post@iglow.me, so we can get the information we need to help you as much as possible.

2) To be able to issue the refund, we need the e-mail address you used when you placed your order.

3) The refund will be made in full, once we receive your information and have confirmation that the product has been returned.

4) You will receive a notification from PayPal once we have issued the refund. The money will be transferred within 48 hours via PayPal, back to your account.

*The rules on returning liquid content differs from country to country. Please reach out to post@iglow.me if you are experiencing any issues with returning it from your country. Return shipping costs will not be refunded in addition to the refund issued for the products.

If it turns out that you are allergic or for some reason can’t keep using our products, you can also reach out, and we will help you.

You can reach us on e-mail and chat (untill 4pm, C.E.T) on weekdays, and we will help you as soon as we can. You can also reach us on Facebook and Instagram

We hope this was helpful, but let us know if you have any more questions regarding the iGlow Return Policy.

What do I do if I have received the wrong product?

We will sort it out for you! Please contact our customer service, and we will help you as soon as we can

What do I do if I used the wrong address?

Please reach out so our team can help you get your package on the right way, as soon as possible!

When can I expect my refund?

The refund will be made in full, once we receive your information and have confirmation that the product has been returned.

You will receive a notification from PayPal once we have issued the refund. The money will be transferred back to your account via PayPal, within 48 hours.

Other

Do you test on animals?

iGlow products are not tested on animals. The iGlow serums are vegan and cruelty free.

I didn't get a reply to the e-mail I sent you

We reply to every support e-mail as fast as we can. Remember to check your spam folder, as e-mails sometimes can end up there.

If for some reason you do not get a reply from us, please send us a new mail or reach out on Instagram or Facebook.

My friend received a new serum for free. Can I also get one?

We are always thrilled to receive customer photos that document the iGlow effect, and we're happy to send you your next serum for free, if we can use the content in our marketing and social media.

Examples of material we can use:

- Clear, high-quality photos of your lashes or brows before & after using iGlow – preferably from the same angle and same eye.

- Customer photos with the iGlow product in the picture.

- Short videos (20 -60 seconds is plenty) in which you tell a little about your experience with iGlow, or simply explain how to use the product. Feel free to do this in your native language!

All photos should be clear, high-quality and unedited, without filters and without text.

If you can contribute with content that meets these requirements, we'll be happy to send you a new serum completely free of charge!

You can send your pictures and videos to iglowlashes@iglow.me.

To contain better quality, we recommend to send videos files with WeTransfer.

STILL HAVE ANY QUESTIONS?

  +47 53 00 67 77 🇳🇴

  •   post@iglow.me