About us/Contact iGlow

iGlow Cosmetics AS
iGlow Cosmetics AS is located in the beautiful city of Bergen on the western coast of Norway. We have been selling the iGlow Lash and Brow Serums for a decade. These are two well documented and clinically proven lash and brow serums, that allow your lashes and brows to reach their full potential.

Since 2012 more than 500,000 delighted customers have experienced incredible results from our serums. Now, we're currently developing new products and we strive to make them hold the same high standards as our serums, as our goal always is to make you a happy customer!

Questions
If you have any questions please contact us via chat or email us on: post@iglow.me

Sponsorship / collaboration / samples
We are always happy to hear from active and committed bloggers who'd like to collaborate with us. Contact us via email: collab@iglow.me

Customer registration
To use our services you must be 18 years or older. If you are under 18, please get authorization from an adult. The personal information you register will be kept confidential, is securely stored, and will not be sold to other parties.

Email
Our communication with you after you purchase is via email. It is therefore important that you make sure you've entered the correct email address in your order. You will receive account information, order information and newsletters from us, after Newsletters are sent out regularly. If you want to be removed from our mailing list, please click on the unsubscribe link in the newsletter or review "your profile".

Uncollected goods
A postage fee will be charged for uncollected goods.

Delivery
We can only ship to approved, registered addresses.

Delivery times
Goods are shipped within 1-2 business days after your order is confirmed. We do not guarantee delivery times, however, as following are the estimated delivery times:

⭐ EU: 3-6 business days.

🌎 Non-EU: 7-14 business days.

🦘 Australia: Up to 40 business days

Order cancellation
You have the right to cancel/return your order within 14 days. Returned items must be unopened and have their seals intact. The return form must also be completed.

Shipment Costs
We have free shipping on all orders.

Cancellation and missing items
You may cancel or change your order within one hour of of clicking "confirm your order" by emailing us immediately on: post@iglow.me. Should there be any damaged or missing items, please contact us the same day.

Complaints
You may return all unopened products as long as they have the original packaging. Feel free to attach a letter of complaint.

Returns
If you want to return goods, use this address:
iGlow Cosmetics AS
Sandviksveien 163A
5035 Bergen, Norway

Company Info
iGlow Cosmetics AS
Organization number: No920432395/For EU-sales: LU30527303

Spelling mistakes
Noticed a spelling mistake on our website? Send a suggestion for correction to post@iglow.me, and we'll fix it as soon as possible!

Got any questions? Please reach out below, and we will get back to you as soon as possible! 💕