iGlow FAQ - iGlow Cosmetics

iGlow FAQ

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Frequently asked questions about the iGlow Lash and Brow Maximizer

What is the iGlow Lash Maximizer

iGlow is the eyelash serum that actually keeps its promises, and is perfect for anyone dreaming about longer and fuller eyelashes! See what iGlow customers are sharing!

The serum adds nutrients and stimulate growth so your lashes can grow longer and stronger. Results usually appear within 3-8 weeks.

What is the iGlow Brow Maximizer?

iGlow is the eyebrow serum that actually keeps its promises, and is perfect for anyone dreaming about fuller and darker brows! See what iGlow customers are sharing!

The serum adds nutrients and stimulate growth so your brows can grow stronger and fuller. The results usually appear after 3 to 12 weeks.

How to use the iGlow Lash Maximizer

The iGlow Lash Maximizer is to be applied daily until you have achieved the desired results. From there on you only need to apply the serum 2-3 times a week to maintain your lashes. Follow these simple steps:

  1. Remove makeup and cleanse your skin. Do not use an oil based makeup remover or cleanser, as the oil can prevent the serum from sinking into your skin, and it won’t be able to stimulate your hair follicles the way it should.
  2. Apply one thin stroke on each eyelid just like an eyeliner, but just above your lash line, so you don’t get it into your eyes. Watch how!
  3. Let the serum sink in and dry for a minute or two. Done! You can now carry on with your daily skin routine!

How to use the iGlow Brow Maximizer?

The iGlow Brow Maximizer is to be twice a day until you have achieved the desired results. From there on you only need to apply the serum 2-3 times a week to maintain your brows. Follow these simple steps:

  1. Remove makeup and cleanse your skin. Do not use an oil based makeup remover or cleanser, as the oil can prevent the serum from sinking into your skin, and it won’t be able to stimulate your hair follicles the way it should.
  2. Apply one thin stroke above or below your eyebrows, and on any hairless areas. Watch how!
  3. Let the serum sink in and dry for a minute or two. Done! You can now carry on with your daily skin routine!

 

How long does one iGlow Lash Maximizer Serum last and what`s the shelf life?

The iGlow Lash Maximizer contains 3 ml which should last 3-5 months with normal use.
Shelf life: 24 months before opened. 6 months after opened.

How long does one iGlow Brow Maximizer Serum last and what`s the shelf life?

The iGlow Brow Maximizer contains 4 ml which should last 3-5 months with normal use.
Shelf life: 24 months before opened. 6 months after opened.

When will I see results?

Results may vary individually: Normal time for visible results on lashes are 3 to 8 weeks and on brows, 3-12 weeks, depending on your Lash Growth Cycle and your Brow Growth Cycle.

What happens if I stop using iGlow?

The effect is (unfortunately) not permanent and if you discontinue use the effect will diminish and your lashes and brows will over time grow to their natural length and form.

Lashes and brows naturally follow growth cycles which lasts for about 3-5 months. After a growth cycle, hairs naturally fall out, as the hair follicle starts to produce a new hair (E.G: on average, we shed 1-4 lashes per day). The serum gives the hair a boost when they’re in the growth phase of the growth cycle, so they grow faster and thicker. Read more about the Eyelash Growth Cycle and the Brow Growth Cycle.

Can I use the iGlow Lash Maximizer Serum on my lower lashes?

You can use the serum on your lower lashes. Apply it on clean and dry skin, just below the lash line. Let it sink in and dry for a minute or two before you put on creams, lotions, makeup etc. The serum that follows the applicator is enough for both upper and lower lashes.

Can I use the iGlow Lash Maximizer Serum while wearing extensions?

Yes, you can. Our serum doesn't contain any oils, so you can use it with extensions.

Who can use the iGlow Lash and Brow Serums?

The iGlow serums are suitable for anyone who wants thicker, fuller, and longer lashes and/or brows.

People who are allergic or have highly sensitive skin, are recommended to do a patch test before applying the serums. Try it on the thin skin on your arm, to see if you have a reaction.

All ingredients are approved under strict regulations by the EU Cosmetic Directive and the FDA. If it turns out that you can’t use the serum, you can reach out to us and return it. We will of course issue a full refund.

For ethical reasons, the serums have not been tested on vulnerable groups, such as pregnant and breastfeeding women, people under the age of 18, or people going through chemotherapy. Therefore, we can't recommend it to these groups.

All ingredients are approved under strict regulations by the EU Cosmetic Directive and the FDA.

Are there any side effects from the iGlow serums?

The iGlow serums will increase the bloodstream to the areas which they have been applied to. If you apply more than the recommended amount, you can experience some redness caused by the increased bloodstream. This should disappear within a few days. If it doesn’t disappear, we recommend that you take a short break before you try again. Please contact our customer service if you have any questions.

Remember to always apply only one thin stroke of the lash serum on each eyelid and one stroke of the eyebrow serum above or below your eyebrows.

Always apply on clean and dry skin. Please note that there is no reason to apply more serum than the recommended amount, as this will not make your lashes and brows grow any faster.

We also recommend that you do a patch test on the thin skin on your arm, before applying the iGlow serums to your lashes or brows for the first time. This is a precaution to make sure you are not allergic or sensitive to any of the ingredients.

The iGlow serums are developed to be as gentle as possible and have a PH value close to water. They are dermatologically and ophthalmologically tested and have been defined in clinical trials as non-irritating.

What are the ingredients in the iGlow Lash Maximizer Serum?

Aqua, Glycerin, Panthenol, Sodium Citrate, Leuconostoc/radish Root Ferment Filtrate Alanine, Alcohol, Arctostaphylos Uva Ursi Leaf Extract, Arginine, Aspartic Acid, Calcium Gluconate, Caprylyl Glycol, Chamomilla Recutita Flower Extract, Ethylhexylglycerin, Gluconolactone, Glycine, Hexylene Glycol, Histidine, Hydrolyzed Glycosaminoglycans, Hydrolyzed Yeast Extract, Hydroxyethylcellulose, Isoleucine, Isopropyl Cloprostenate, Magnesium Ascorbyl Phosphate, Panax Ginseng Root Extract, Pca, Phenylalanine, Polysorbate 20, Proline, Propylene Glycol, Serine, Sodium Hyaluronate, Sodium Lactate, Sodium Pca, Threonine, Tocopheryl Acetate, Triethanolamine, Valine, Vitis Vinifera Seed Extract, Phenoxyethanol, Sodium Benzoate, Sodium Metabisulfitee

What are the ingredients in the iGlow Brow Maximizer Serum?

Aqua, Glycerin, Panthenol, Sodium Citrate, Leuconostoc/radish Root Ferment Filtrate Alanine, Alcohol, Arctostaphylos Uva Ursi Leaf Extract, Arginine, Aspartic Acid, Calcium Gluconate, Caprylyl Glycol, Chamomilla Recutita Flower Extract, Ethylhexylglycerin, Gluconolactone, Glycine, Hexylene Glycol, Histidine, Hydrolyzed Glycosaminoglycans, Hydrolyzed Yeast Extract, Hydroxyethylcellulose, Isoleucine, Isopropyl Cloprostenate, Magnesium Ascorbyl Phosphate, Panax Ginseng Root Extract, Pca, Phenylalanine, Polysorbate 20, Proline, Propylene Glycol, Serine, Sodium Hyaluronate, Sodium Lactate, Sodium Pca, Threonine, Tocopheryl Acetate, Triethanolamine, Valine, Vitis Vinifera Seed Extract, Phenoxyethanol, Sodium Benzoate, Sodium Metabisulfite.

Does iGlow serums contain prostaglandins?

One of the active ingredients in our serum is isopropyl Cloprostenate (IC) which is a prostaglandin analogue.

All ingredients used in the iGlow serums for lashes and brows are thoroughly tested and approved by EU legislation to be used in cosmetic products. Their safety in this formula has been evaluated and confirmed.

IC can be found in the EU cosmetic ingredients database as an ingredient that can be used in cosmetics. Its function is to condition the hair. We are utilizing this conditioning action to support natural lash and eyebrow growth.

Unwanted side effects of prostaglandin analogues are usually reported in studies where higher concentrations of medically used prostaglandin analogues are present in a medicinal solution, that are repeatedly in direct contact with the eye. Such as medical versions of eye drops.

In case you get the iGlow serum in direct contact with the eye(s), it’s always recommended as a safety precaution to wash it off with clean water to avoid any kind of unpredictable and undesired impact and eye irritation.

Does iGlow serums contain hormones?

Our products do not contain hormones.

It’s often referred that prostaglandins have hormone-like effects which can cause a misunderstanding that they would be actual hormones. This only means that prostaglandins influence reactions in the body when they’re present. In our formula, this also means that the active ingredient acts only locally on the area where the product has been used and supports the hair growth with its conditioning effect.

All ingredients used in iGlow have been accepted by EU legislation to be used in a cosmetic product. Their safety in this formula has been evaluated and confirmed.

Do you test on animals?

No. iGlow products are not tested on animals. We care deeply about animal welfare ❤️

Are the iGlow Serums Vegan?

Yes ❤️

Frequently asked questions about the iGlow Silk Pillowcases

What are the benefits of a silk pillowcase?

7 benefits of using the iGlow Silk Pillowcase:
1. Natural hypoallergenic
2. Temperature regulating
3. Does not absorb serums and creams, like cotton does
4. Does not absorb moisture, like cotton does
5. Minimizes friction against skin that gives sleep marks
6. Minimizes harmful friction against the hair
7. The silk feels luxurious and comfortable against the skin

Which Size are the Silk pillowcases

Specifications:
Fabric: 100% Mulberry silk
Momme: 16 mm
Measurements: 50 x 70 cm
Color: Divine Gold (Colour may differ slightly from image)
Price: Per unit.
Closure: Zip Closure

How do you was the silk pillowcases

Washing instructions:
• Wash inside out.
• Wash by hand or machine wash, with gentle detergent on delicate washing program (silk/wool/delicates). Up to 30 degrees celsius.
• Laundry bag recommended for extra gentle washing.
• Do not bleach.
• Do not wring.
• Do not tumble dry.
• Can be ironed at low/cold temperatures. We recommend that the silk pillow case is still a little damp, if ironed.

Payments

Which payment methods to you offer?

iGlow offers payment with PayPal, debit card and credit card.

Return Policy

What is your return policy?

If you wish to return your product(s):

1) Please start by sending an e-mail to post@iglow.me, so we can get the information we need to help you as much as possible.

2) To be able to issue the refund, we need the e-mail address you used when you placed your order.

3) The refund will be made in full, once we receive your information and have confirmation that the product has been returned.

4) You will receive a notification from PayPal once we have issued the refund. The money will be transferred within 48 hours via PayPal, back to your account.

*The rules on returning liquid content differs from country to country. Please reach out to post@iglow.me if you are experiencing any issues with returning it from your country. Return shipping costs will not be refunded in addition to the refund issued for the products.

If it turns out that you are allergic or for some reason can’t keep using our products, you can also reach out, and we will help you.

You can reach us on e-mail and chat (untill 4pm, C.E.T) on weekdays, and we will help you as soon as we can. You can also reach us on Facebook and Instagram

We hope this was helpful, but let us know if you have any more questions regarding the iGlow Return Policy.

What do I do if I have received the wrong product?

We will sort it out for you! Please contact our customer service, and we will help you as soon as we can

What do I do if I used the wrong address?

Please reach out so our team can help you get your package on the right way, as soon as possible!

When can I expect my refund?

1) If you are experiencing any issues with an iGlow Product or have questions please send an e-mail to post@iglow.me Please provide your order number and a description of the issue – and include pictures if the product is damaged. This will help us collect the information we need to help you as fast as possible.

2) If you regret your purchase you may return the item(s).* To be eligible for a refund item(s) must be returned in a re-sellable and be in un-used condition. *Any seal must not be broken*. Please include your order number and contact information in the return package. Our return address is as following:

iGlow Cosmetics AS

Sandviksveien 163A

5035 Bergen

NORWAY

3) Once we have received and inspected the returned items we will issue a refund of the original payment as long as the return criteria is fulfilled.

4) You will receive a confirmation by email when your return is final.


*The rules on returning liquid content differs from country to country. Please reach out to post@iglow.me if you are experiencing any issues with returning it from your country. Return shipping costs will not be refunded in addition to the refund issued for the products.

You can reach us on e-mail post@iglow.me and chat (before 4pm, CET) on weekdays, and we will help you as soon as we can. You can also reach us on Facebook and Instagram.

Reach out

We hope this was helpful, but let us know if you have any questions regarding the iGlow Return Policy 😊

 

All the best ❤️

The iGlow Team 🥰

Other

Do you test on animals?

iGlow products are not tested on animals, and the iGlow serums are vegan and cruelty free.

I didn't get a reply to the e-mail I sent you

We reply to every support e-mail as fast as we can. Remember to check your spam folder, as e-mails sometimes can end up there.

If for some reason you do not get a reply from us, please send us a new mail or reach out on Instagram or Facebook.

My friend received a new iGlow serum for free. Can I also get one?

We are always thrilled to receive customer photos that document the iGlow effect, and we're happy to send you your next serum for free, if we can use the content in our marketing and social media.

Examples of material we can use:

- Clear, high-quality photos of your lashes or brows before & after using iGlow – preferably from the same angle and same eye.

- Customer photos with the iGlow product in the picture.

- Short videos (20 -60 seconds is plenty) in which you tell a little about your experience with iGlow, or simply explain how to use the product. Feel free to do this in your native language!

All photos should be clear, high-quality and unedited, without filters and without text.

If you can contribute with content that meets these requirements, we'll be happy to send you a new serum completely free of charge!

You can send your pictures and videos to iglowlashes@iglow.me.

To contain better quality, we recommend to send videos files with WeTransfer.