iGlow - Frequently Asked Questions
Customer photo: Hildegunn (@hildegunnsavik)

iGlow Return Policy

iGlow.me - Published: March 4th, 2019.
We want you to feel safe when you order your iGlow products.
If you haven't achieved the desired results from your iGlow serum, you can always reach out to us, and we will assist you with advice, information and of course issue a refund if you wish to stop using the product and send it back to us.*

Here's how you proceed:

1) Contact us, providing your order information.

2) Within short time you will hear back from us with instructions on how to return your product, and how to receive your refund.

We want all of our customers to have a great experience with iGlow and everyone should feel like they got their money's worth.

*The rules on returning liquid content differs from country to country. Please reach out to post@iglow.me if you would like to return your product, so we can figure out the best way to do so.

Read the instructions

Remember to follow the instructions on how to use your serum: Always apply on clean and dry skin (no oils, creams, etc), and only one thin stroke on each eyelid per day – just above the lash line. Like any other cosmetic product, the serum can irritate if you get it into your eyes, or if you apply too much.

If it turns out that you for some reason can’t use our serums, you can reach out, and we will help you.

We always recommend to keep using the serum – even if you haven't seen results within 8-12 weeks. We know the wait can be frustrating, but the results should always come eventually. Some people see results already after a few weeks, and a few people have to wait 8-12 weeks. It all depends on which phase of the growth cycle your lashes were in when you started using the serum.

You can reach us on e-mail and chat (before 4pm Norwegian time) on weekdays, and we will help you as soon as we can. You can also reach us on Facebook and Instagram.

We hope this was helpful, but let us know if you have any more questions regarding the iGlow Return Policy 😊


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