FAQ

Here are answers to the most common questions we receive about our iGlow products

Frequently Asked Questions (FAQ):

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How to use the eyelash serum?

Remove all makeup and make sure skin is clean and dry. Apply one thin stroke on each eyelid once per day. Apply the serum just above the lash line (1-3 mm), so you don’t get it into your eyes. It will sink into your skin and stimulate your hair follicles. The amount that follows the applicator from the tube is plenty for both eyes. Let it dry for a minute or two, before you put on makeup, creams and lotion. Read more and watch short video on how to use the iGlow serums.

Can I use the serum while wearing extensions?

Yes, you can. Our serum doesn't contain any oils, so you can use it with extensions. You only need to apply one thin stroke on each eyelid per day. Apply on clean and dry skin, 1-3 mm above the lash line, so it can sink in and stimulate your hair follicles.

How long does one serum last?

One lash serum should last you approximately 3 months with normal daily use. One thin stroke on each eyelid per day is enough. When you have achieved the desired length, you can apply 2-4 times a week to maintain your lashes.

When will I see results?

The results normally appear within 3-8 weeks, and it vary from person to person. Some see results already after one week, but most people within six weeks. A few have to wait for as much as 8-12 weeks, depending on which phase of the growth cycle your lashes were in when you started using the serum. We have a money back guarantee, in case you for some reason shouldn’t get results. However, we always recommend to hang in there and keep using the serum, even if you haven't seen results after 8-12 weeks. They should always come eventually.

What happens if I stop using iGlow?

The effect is not permanent. Our lashes follow a growth cycle which lasts for about three months, so they fall out and grow back all the time (in average, we shed 1-4 lashes per day). The serum gives your lashes a boost when they’re in the growth phase of the growth cycle. When you stop using the serum and the growth cycle has run its course, they will shed and grow back to their normal length.

Can I use it on my lower lashes?

You can use the serum on your lower lashes. Apply it on clean and dry skin, just below the lash line (1-3 mm). Let it sink in and dry for a minute or two before you put on creams, lotions, makeup etc. The serum that follows the applicator is enough for both upper and lower lashes.

I didn't get a reply to the e-mail I sent you

We reply to every single support e-mail as fast as we can. However, remember to check your spam folder, as e-mails sometimes can end up there.

Do you have a money-back guarantee?

Do you have a money-back guarantee?

Yes, we do. We want you to have a great experience with iGlow and to feel that you got your money's worth. However, we always recommend to keep using the serum, as the effect always should kick in eventually. Please reach out to our support team on post@iglow.me if you have any questions and we will of course be of your assistance.If it turns out that you get a reaction from the serum, and can't use it, we will also help you out. Remember to follow the instructions and apply only one thin stroke on each eyelid per day – just above the lash line. Like any other cosmetic product, the serum can irritate if you get it into your eyes, or if you apply too much. Always apply on clean and dry skin.

My friend received a new serum for free. Can I also get one?

We look forward to receive customer photos that document the iGlow effect! These photos may be used in marketing, ads, and social media. Examples of material we can use:- Clear, high-quality photos of your lashes or brows before & after using iGlow, preferably from the same angle- Customer photos with the iGlow product in the picture- Short promovideos (30 seconds - 1 minute is plenty) in which you tell a little about your experience with iGlow, or simply explain how to use the product. Feel free to do this in your native language! 😄Any photos should be clear, high-quality and unedited, without filters and without text. If you can contribute with content that meets these requirements, we'll be happy to send you a new serum completely free of charge! 😄 Send your pictures and videos to iglowlashes@iglow.me. For better quality, we recommend to send your videos using WeTransfer.

Are there any side effects?

The iGlow serums will increase the bloodstream to the area which they are applied. If you apply more than the recommended amount, you can experience some redness caused by the increased bloodstream. This should disappear within a few days. If it doesn’t disappear, we recommend that you take a short break, before you try again.Remember to always apply only one thin stroke of the lash serum on each eyelid and one stroke of the eyebrow serum above or below your eyebrows. Always apply on clean and dry skin.We also recommend that you do do a patch test on the thin skin on your arm, before the first time you apply the iGlow serums. This is a precaution to see if you might be allergic to any of the ingredients.The iGlow serums are developed to be as gentle as possible and have a PH value close to water. They are dermatologically and ophtalmologically tested, and have been defined in clinical trials as non-irritating

Who can use the iGlow Lash Maximizer?

The iGlow product is suitable for anyone who wants thicker, fuller and longer lashes or brows. People who are allergic or have highly sensitive skin are recommended to do a patch test before applying the serum on the eyelid. All ingredients are approved under strict regulations by the EU Cosmetic Directive and the FDA. If it turns out that you can’t use the serum, you can reach out to us and return it. We will of course issue a full refund.

Do you test on animals?

iGlow products are not tested on animals. The iGlow serums are vegan and cruelty free.

Can pregnant and breastfeeding women use the iGlow serums?

For ethical reasons, the serums have not been tested on vulnerable groups, such as pregnant and breastfeeding women, people under the age of 18 or people going through chemotherapy. Therefore, we can't recommend it to these groups. All ingredients are approved under strict regulations by the EU Cosmetic Directive and the FDA.

Do you have a money-back guarantee?

Yes, we do. We want you to have a great experience with iGlow and to feel that you got your money's worth. However, we always recommend to keep using the serum, as the effect always should kick in eventually. Please reach out to our support team on post@iglow.me if you have any questions and we will of course be of your assistance.
If it turns out that you get a reaction from the serum, and can't use it, we will also help you out. Remember to follow the instructions and apply only one thin stroke on each eyelid per day – just above the lash line. Like any other cosmetic product, the serum can irritate if you get it into your eyes, or if you apply too much. Always apply on clean and dry skin.

PRODUCT & STOCK

How can I purchase a gift voucher?

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Why have I received an email saying the item I've ordered is out of stock?

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How can I search to find products on the website?

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Can you tell me more about your Price Promise policy?

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RETURNS AND EXCHANGES

What is your return policy?

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How do I make a gift exchange?

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What do you do with used shoes that are returned?

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When can I expect my refund?

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STILL HAVE ANY QUESTIONS?

  +47 53 00 67 77

  •   post@iglow.me