iGlow - Frequently Asked Questions
Customer photo: Sara H.

Frequently Asked Questions (FAQ):

iGlow.me - Updated: March 26th, 2020.
Below you can find a list over the most frequently asked questions we receive about the iGlow serums.

If you can’t find the answer you’re looking for, you can reach us on chat and email. We will continue to update this page.

How to use the eyelash serum?

Remove all makeup and make sure skin is clean and dry. Apply one thin stroke on each eyelid once per day. Apply the serum just above the lash line (1-3 mm), so you don’t get it into your eyes. It will sink into your skin and stimulate your hair follicles. The amount that follows the applicator from the tube is plenty for both eyes. Let it dry for a minute or two, before you put on makeup, creams and lotion. Read more and watch short video on how to use the iGlow serums.

Can I use the serum while wearing extensions?

Yes, you can. Our serum doesn't contain any oils, so you can use it with extensions. You only need to apply one thin stroke on each eyelid per day. Apply on clean and dry skin, 1-3 mm above the lash line, so it can sink in and stimulate your hair follicles.

How long does one serum last?

One lash serum should last you approximately 3 months with normal daily use. One thin stroke on each eyelid per day is enough. When you have achieved the desired length, you can apply 2-4 times a week to maintain your lashes.

When will I see results?

The results normally appear within 3-8 weeks, and it vary from person to person. Some see results already after one week, but most people within six weeks. A few have to wait for as much as 8-12 weeks, depending on which phase of the growth cycle your lashes were in when you started using the serum. We have a money back guarantee, in case you for some reason shouldn’t get results. However, we always recommend to hang in there and keep using the serum, even if you haven't seen results after 8-12 weeks. They should always come eventually.

What happens if I stop using iGlow?

The effect is not permanent. Our lashes follow a growth cycle which lasts for about three months, so they fall out and grow back all the time (in average, we shed 1-4 lashes per day). The serum gives your lashes a boost when they’re in the growth phase of the growth cycle. When you stop using the serum and the growth cycle has run its course, they will shed and grow back to their normal length.

Can I use it on my lower lashes?

You can use the serum on your lower lashes. Apply it on clean and dry skin, just below the lash line (1-3 mm). Let it sink in and dry for a minute or two before you put on creams, lotions, makeup etc. The serum that follows the applicator is enough for both upper and lower lashes.

I didn't get a reply on the e-mail I sent you

We reply to every single support e-mail as fast as we can. However, remember to check your spam folder, as e-mails sometimes can end up there.

Do you have a money-back guarantee?

Yes, we do. We want you to have a great experience with iGlow and to feel that you got your money's worth. However, we always recommend to keep using the serum, as the effect always should kick in eventually. Please reach out to our support team on post@iglow.me if you have any questions and we will of course be of your assistance.
If it turns out that you get a reaction from the serum, and can't use it, we will also help you out. Remember to follow the instructions and apply only one thin stroke on each eyelid per day – just above the lash line. Like any other cosmetic product, the serum can irritate if you get it into your eyes, or if you apply too much. Always apply on clean and dry skin.

My friend received a new serum for free. Can I also get one?

We look forward to receive customer photos that document the iGlow effect! We prefer raw, unedited photos, without filters and without text. If you contribute with clear, high-quality photos or videos documenting your experience with iGlow, we'll be happy to send you a new serum completely free of charge! 😄 Send your pictures and videos to iglowlashes@iglow.me.

Are there any side effects?

The serum will increase the bloodstream to the area which it is applied. If you apply more than recommended, you can experience some redness caused by the increased bloodstream. This is not dangerous and will disappear within a few days. If it doesn’t disappear, we recommend that you take a short break. You can also do a patch test on your arm, to see if you might be allergic to any of the ingredients in the serum.

Who can use the iGlow Lash Maximizer?

The iGlow product is suitable for anyone who wants thicker, fuller and longer lashes or brows. People who are allergic or have highly sensitive skin are recommended to do a patch test before applying the serum on the eyelid. All ingredients are approved under strict regulations by the EU Cosmetic Directive and the FDA. If it turns out that you can’t use the serum, you can reach out to us and return it. We will of course issue a full refund.

Do you test on animals?

Our serums are not tested on animals. iGlow is vegan and cruelty free.

Can pregnant and breastfeeding women use the iGlow serums?

For ethical reasons, the serums have not been tested on vulnerable groups, such as pregnant and breastfeeding women, people under the age of 18 or people going through chemical therapy. Therefore, we can't recommend it to these groups. All ingredients are approved under strict regulations by the EU Cosmetic Directive and the FDA.

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