Shipping policy

Delivery
Our company is located in Norway and we ship international orders from Luxembourg, which is within the EU. If you are based in an EU country, you typically won't incur customs fees as the goods are moving within the EU customs union. However, if you reside in a non-EU country, your order may be subject to customs fees, which will depend on the customs regulations and guidelines applicable in your area.

Delivery times
After your order is confirmed, we typically ship goods within 1-2 business days. While we cannot guarantee delivery times, please find below our estimated delivery times:

⭐ Within EU: 3-6 business days.
🌎 Non-EU: 7-14 business days.


Order cancellation
You are entitled to cancel or return your order within 14 days. To qualify for a return, the items must be unopened and the seals must be intact.

Shipment Costs
We have free shipping on all orders.

Cancellation and missing items
If you wish to cancel or modify your order, please email us at post@iglow.me within one hour of clicking "confirm your order". In case of any damaged or missing items, kindly notify us on the same day of delivery.

Complaints
You are welcome to return any unopened products, provided that they are in their original packaging. If you have any complaints, please feel free to include a letter with your return. 

Before returning any goods, kindly contact us to initiate the return process. Once you have done so, please use the following address to return the goods:

iGlow Cosmetics AS
Sandviksveien 163A
5035 Bergen
Norway


Company Info
iGlow Cosmetics AS

Organization number: No920432395 / For EU-sales: LU30527303